Service Dealer
EQUIP SPECIAL REPORT 2024
In part one of Service Dealer's Duncan Murray-Clarke and dealer Jo Balmer’s roundtable with Bob Clements and Sarah Hey of dealer training experts Bob Clements International they look at how the dealer experience on both sides of the Atlantic compares and contrasts – covering areas including inflation, fuel prices and the rise (or otherwise) of robotic mowing solutions.
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In the second part of our roundtable discussion between UK dealer Jo Balmer of Balmer's GM and Service Dealer owner Duncan Murray-Clarke, with American dealer training experts Sara Hey and Bob Clements of BCI, the subject of dealer stocking commitments is considered. The conversation takes in the differences in approach on both sides of the Atlantic covering areas such as winter stocking, finance planning and dealer margins. The question arises can't a better system for dealers be found - especially when unknowns such as the changing of weather patterns are taken into account?
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In this part of the wide ranging discussion, the point is raised that when products require less maintenance, there will be an inevitable shift in where those products are sold. The differences in approaches on both sides of the Atalntic are considered - as well as where product developments such as increased use of AI will leave dealers.
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Service Dealer’s Duncan Murray-Clarke interviews Kris Kiser, President & CEO, OPEI, Equip Exposition and the TurfMutt Foundation, who tells us about the huge expansions that took place at Equip 2024 and how for dealers choosing to attend the show, they won’t find this range of equipment, or training and educational opportunities, anywhere else in the world.
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