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EQUIP SPECIAL REPORT 2024

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Bob Clements & Sarah Hey, Bob Clements Int. - Dealers and the Product Maintenance Shift - (3/5)

Part 3 of our roundtable discussion between UK dealer Jo Balmer of Balmer's GM and Service Dealer owner Duncan Murray-Clarke, with American dealer training experts Sara Hey and Bob Clements of BCI (Part 3)

In this part of the wide ranging discussion, the point is raised that when products require less maintenance, there will be an inevitable shift in where those products are sold. The differences in approaches on both sides of the Atalntic are considered - as well as where product developments such as increased use of AI will leave dealers.

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