Service Dealer
EQUIP SPECIAL REPORT 2024

• HOME
• AROUND THE SHOW
• IN-DEPTH
• ROUNDUP

Bob Clements & Sarah Hey, Bob Clements Int. - Business is moving much Faster - (4/5)

In the next installment of our roundtable discussion between UK dealer Jo Balmer of Balmer's GM and Service Dealer owner Duncan Murray-Clarke, with American dealer training experts Sara Hey and Bob Clements of BCI, the rate of industry change is considered. (Part 4)

With the thought that business is moving much faster, and innovation, is moving much more quickly, the panel discusses how this impacts dealerships on both sides of the Atlantic. Perhaps more accepted by business owners, it's posited that a universal truth is that it's vital to have the whole team behind change. Also the influence of generational shifts within dealerships is raised. Are the younger people taking over from retiring owners, perhaps more accepting of the speed of business evolution?

See you next year
SAVE THE DATE: OCTOBER 21-24, 2025