CLAAS NAME THEIR JOINT TOP DEALERS

PICTURED ABOVE: Martin von Hoyningen-Heune (Claas Group executive board) and Trevor Tyrrell, senior vice-President (Western Europe & Oceania) and Claas UK CEO, congratulate Ken Conley of Rickerby 

Claas UK has presented two family owned dealerships, Rickerby and Gordons, with their ‘Dealer of the Year’ 2024 Award.

The manufacturer says the honour recognises the high overall level of performance by their dealers in the UK and Ireland in four key areas: market share, customer satisfaction, dealer standards and financial benchmarking.

With nine branches serving an area from Lancashire and Northumberland up to the Firth of Forth in Scotland, Rickerby is the company's largest dealership. Established in 1865, Gordons is one of the UK’s oldest dealerships and are based at Castle Douglas in Dumfries & Galloway, with five branches covering the South West of Scotland. 

Martin von Hoyningen-Heune and Trevor Tyrrell congratulate Neil Montgomery of Gordons

Claas say the award is a major achievement for both dealerships as it assesses not only the dealership’s overall performance, but the performance of each of their individual branches. The award also reflects the results of the annual Customer Feedback Survey and their high scores again reflects on their commitment to their customer base and the first class customer care service each provide. 

In addition to their ‘Dealer of the Year’ award, Rickerby were also awarded the ‘Dealer Excellence Award - Gold’ in recognition of the high level of service and support hey offer their customers. 

The announcement and presentation of the awards to Neil Montgomery of Gordons and Ken Conley of Rickerby were made at the Claas Dealer Council meeting, held recently at their tractor factory in Le Mans, France.