TECHNICAL HELPLINE ADVISER

About our opportunity 

The purpose of this role is to investigate technical issues and provide accurate up to date technical information. As a Technical Helpline Adviser you will resolve technical enquiries and deliver excellent customer service to the dealer network.  

CORE ROLE RESPONSIBILITIES

• To respond to telephone, email and CRM queries from the Dealer Network, end users and internal staff regarding the full range of our products.
• Investigate issues as appropriate and provide accurate, up to date technical information.
• To follow-up on enquiries where necessary, ensuring that matters are resolved as quickly as possible.
• To develop good working relationships with our customers.
• Develop STIHL technical product knowledge and skills
• Work collaboratively across the business to provide technical support. 

Requirements for this role

We are looking for someone with a background in providing excellent customer service. You should also be good at understanding and explaining technical concepts. In addition, the Technical Helpline Adviser will have effective problem solving and organisation skills to work with the team to resolve cases for STIHL dealers. The following requirements are essential:

• Technical understanding and an analytical mindset
• Excellent communication and telephone skills for managing calls and building relationships with the helpline team and dealer network.
• Patience and initiative to understand customer issues and effectively resolve.
• Able to work effectively under pressure and prioritise large volumes of work to meet targets and deadlines.
• Good IT skills across MS Office, including Excel.

Contact

For more information or to apply, please send a CV and covering letter to