Kubota award for Service Excellence

GGM Groundscare say they are delighted to have been awarded the Kubota Gold award for Service Excellence for the 7th year running.

The award which was set up by Kubota UK in 2003 with a goal of improving the standards a customer can expect to receive is something dealers strive to achieve.

The prestigious award is measured on an annual basis against a strict measuring system across various measuring tools including: customer satisfaction surveys, mechanical training and workshop / service facilities.

Mark Lewin, After-Sales Manager at GGM said, “We continually work incredibly hard all year to ensure we consistently work to the highest standards that are required to be awarded the Kubota Gold award. Customers are at the forefront of everything we do at GGM and awards like this offer customers the reassurance that their machine is in safe hands”.

Operating from depots in Colne covering Yorkshire & Lancashire & Haydock covering Greater Manchester, Cheshire, Merseyside, GGM are well set up to service customers across the area whether they are looking for a new machine, a service or spare parts. GGM now employs 31 staff including an experienced team of 18 in the after-sales department.

GGM’s association with Kubota stretches back over 40 years to 1976 when Michael Gibson purchased a horticultural dealer business at Highgate near Kirkham in Lancashire.

Current Managing Director at GGM Chris Gibson, his son, comments, “My father was always looking for new ideas, so when he purchased the business in 1976 it’s not surprising that he soon spotted a new product that would revolutionise the way horticultural growers worked in Glass houses, namely the Kubota Compact Tractor. After discussions with John Croft the sales agent for Kubota at the time, he became the first dealer to sign up and the Contract tractor business in the UK was born.”

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