AGENDA OF THE DAY
09.15: REGISTRATION & COFFEE
10.00: WELCOME BY DUNCAN MURRAY-CLARKE
10.10: COMMUNICATING WITH THE DIFFERENT GENERATIONS – Dr Eliza Filby
11.10: COFFEE BREAK
11.30: BREAKOUT SESSIONS (Attend one in the morning and the other in the afternoon):
A:- Turning your service department into a cash producing Machine (Bob/Sara from Bob Clements Inc)
B: Recruitment, Retention and Client Engagement (Dr. Eliza Filby)
12.30: LUNCH, NETWORKING & SPONSOR SHOWCASE
13.30: Structuring Your Dealership to Maximise Profit- Bob Clements
14.30: BREAKOUT SESSIONS:
A:– Turning your department into a cash producing Machine (Bob/Sara)
B: – Recruitment, Retention and Client Engagement (Dr.Eliza Filby)
15.30: COFFEE BREAK
15.50: UK vs USA: Pete Harding of PFW Associates and Sara Hey of Bob Clements Inc -discussing Recruitment Issues and Best Practices in hiring
16.50: PANEL DEBATE AND QUESTION TIME
17.30: CONFERENCE CLOSE by DUNCAN MURRAY-CLARKE
17.40-18.15 POST CONFERENCE NETWORKING DRINKS
The dress code for the conference is smart/casual