AGENDA OF THE DAY

09.15: REGISTRATION & COFFEE

10.00: WELCOME BY DUNCAN MURRAY-CLARKE

10.10: COMMUNICATING  WITH THE DIFFERENT GENERATIONS – Dr Eliza Filby

11.10: COFFEE BREAK

11.30: BREAKOUT SESSIONS (Attend one in the morning and the other in the afternoon):

A:- Turning your service department into a cash producing Machine (Bob/Sara  from Bob Clements  Inc)

B:  Recruitment,  Retention and Client Engagement  (Dr. Eliza Filby)

12.30: LUNCH, NETWORKING & SPONSOR SHOWCASE

13.30: Structuring Your Dealership to Maximise Profit- Bob Clements

14.30: BREAKOUT SESSIONS:

A:– Turning your department into a cash producing Machine (Bob/Sara)

B: – Recruitment,  Retention and Client Engagement  (Dr.Eliza Filby)

15.30: COFFEE BREAK

15.50: UK vs USA: Pete Harding of PFW Associates and Sara Hey of Bob Clements Inc  -discussing Recruitment Issues and Best Practices in hiring

16.50: PANEL DEBATE AND QUESTION TIME

17.30: CONFERENCE CLOSE by DUNCAN MURRAY-CLARKE

17.40-18.15 POST CONFERENCE NETWORKING DRINKS

The dress code for the conference is smart/casual